Delete your FreelanceMedic account
You can close your FreelanceMedic account and have your personal information removed. There are two ways, and neither of them requires you to speak to anybody.
If you still have the app
Profile › Account › Close your account. It takes effect immediately.
If you no longer have the app
Email freelancemedicng@gmail.com from the address on your account, with the subject “Delete my account”. We confirm it is you, close the account exactly as the app would, and tell you when it is done. That takes at most 30 days and is usually much quicker. You do not need to give a reason.
What is removed
Your profile, your photograph, your practising licence and any other documents you uploaded, your date of birth, your bank details and your email address. Your sign-in is destroyed and you cannot get back in.
What is kept, and why
If money has moved through your account - you have been paid, or you have paid for a hire - we keep the record of the money itself: what was charged, what was paid out, and the ledger entries behind both. We are required to hold those.
Everything that identifies you is removed from them. What remains is a record of transactions attached to somebody who can no longer be identified from it.
If no money ever moved, nothing is kept. The account is deleted outright.
We also keep a short, one-way coded record derived from your email address, licence and bank account. It cannot be reversed into any of those values. It exists only so that our one-off joining rewards cannot be claimed again by closing an account and signing up afresh.
When we cannot close it yet
Closing is refused while a placement is still running, money is held in escrow against your work, a complaint about one of your placements is undecided, or a payment to you is still on its way.
Each of those involves somebody other than you. The last matters most: closing your account removes the bank details a transfer needs, so a payment already in flight would never arrive and there would be nobody left to tell. Settle them and the account closes.
Questions
Write to freelancemedicng@gmail.com.